REFUND POLICY
The Company provides marketing and consulting Services tailored to the specific needs of each User. Due to the personalized nature of these Services, payments made by the User are generally non-refundable once the Service has commenced, unless otherwise expressly agreed upon in writing.
However, in accordance with Article 102 and subsequent articles of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, approved by Real Decreto Legislativo 1/2007, de 16 de noviembre, Users who qualify as consumers under Spanish law have the right to withdraw from the contract within 14 calendar days from the date of conclusion, without the need to justify their decision and without incurring any costs, provided that the Service has not yet been fully performed or commenced with the User's prior express consent.
To exercise the right of withdrawal, the User must notify the Company of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). The Company will acknowledge receipt of such withdrawal without delay.
If the User exercises the right of withdrawal in accordance with the aforementioned legal provisions, the Company will reimburse all payments received from the User without undue delay and, in any event, no later than 14 calendar days from the day on which the Company is informed of the User's decision to withdraw from the contract. The Company will carry out such reimbursement using the same means of payment as the User used for the initial transaction, unless the User has expressly agreed otherwise.
In cases where the User has requested that the provision of Services begin during the withdrawal period, the User shall pay the Company an amount which is in proportion to what has been provided until the User has communicated their decision to withdraw from the contract, in comparison with the full coverage of the contract.
The Company reserves the right to assess refund requests on a case-by-case basis, considering the specific circumstances and the extent of Services already provided. Any such refund, if granted, will be issued at the Company's discretion and in accordance with applicable laws.
For more detailed information on consumer rights and obligations, Users may refer to the official publication of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios available at the Boletín Oficial del Estado: https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555